Frequently Asked Questions

You can book a viewing directly through our website or by calling our lettings team. We’ll confirm a time that works best for you and give you all the information you need before the visit.

You’ll typically need photo ID, proof of income or employment, and a recent utility bill or bank statement. We’ll guide you through the process to make sure everything is simple and secure.

Most applications are processed within 48–72 hours once we have all the documents. We work hard to get you moving in as quickly as possible, without cutting corners.

Just report the issue through our online portal or give us a call. We have a trusted network of local contractors and aim to resolve all maintenance issues swiftly and professionally.

It depends on the property. We offer both furnished and unfurnished options. Each listing clearly states what’s included, and we’re happy to clarify if you're unsure.

Yes, a small holding deposit is required to reserve a property while we complete references and paperwork. This is deducted from your first month’s rent if the tenancy proceeds.

All deposits are securely held in a government-approved Tenancy Deposit Scheme (TDS), giving you peace of mind and legal protection.

Some landlords are open to pets, but this varies by property. Let us know early on and we’ll try to match you with a pet-friendly home.

If your circumstances change, get in touch with us. We’ll explain your options based on your tenancy agreement and help you navigate the process.

Rent is typically paid via bank transfer on a monthly basis. We’ll provide clear payment instructions before your tenancy begins.

Most of our tenancies are 6–12 months, but we occasionally offer shorter terms. Feel free to ask about current availability.

We cover a wide range of locations including [insert serviced areas like Reading, Oxford, Didcot, etc.]. If you’re unsure whether we operate in your preferred area, just give us a call.